When preparing contingency plans for a potential crisis, a global pandemic would not previously have been high on any CEO’s list of likely scenarios. But a global pandemic has arrived, with terrible suddenness. And with the customers of companies around the world experiencing website crashes and interminable waits for service by phone, the fragility of much current tech infrastructure has been revealed, right when it most needs to be.

QOMPLX, an intelligent-decision platform provider, offers data handling, analytics, reporting, and advanced algorithms. The company, celebrating its fifth year in business, finds itself in the midst of a growth phase. It’s onboarding more clients and working to stay ahead of its explosive growth curve. 

There are moments in a business that are full of uncertainty. Sometimes you thrust that uncertainty onto yourself— for example, when you start a new business or try to create a new product. Sometimes that uncertainty is thrust upon you, like it is now during the COVID-19 pandemic.

Over the course of my time at Container Solutions, I have read a lot of business books and consulting books, but none that got as close to what we at CS believe about working with customers as Patrick Lencioni’s Getting Naked.

It’s hard to think ahead when your house is on fire. But that’s exactly what we all need to do now.